Where’s My Stuff?

January 16, 2015

Sometimes we have something that becomes backordered. If you’re frustrated, maybe I can ease it with a little explanation:

One reason things become backordered is because we have high standards. We only carry the best, which means ingredients can sometimes be hard to find—they don’t just have the cheapest, most easily available thing. (Or worse, they never just leave it out).

For instance, our Welltrients line features high-quality, bioavailable ingredients, meaning their easy for your gut to absorb. The greens are green, not wilted.

For comparison, samples from grocery stores revealed that those low quality lines of supplements often had mismatched labels with missing or differently proportioned ingredients (which I think explains the studies saying supplements don’t do anything—I think they were just using the shoddy ones!).

Sourcing high quality ingredients can be difficult, especially doing it without causing prices to go up dramatically.

And here’s one more thing I’ll clear up:

Why do we have to express ship colloids when it’s winter?

A true colloid is a particle suspended in water. That’s why our colloidal silver is a grey-blue, are colloidal gold a copper-red. An ionic silver is silver dissolved in water, making it clear.

The shelf life of our colloids is very very good, unopened, it will last years. Opened, it will stay good as long as you keep contaminants out of it (it’s why we recommend bottles over gallons for anyone who isn’t a very heavy user). But in cold weather? It could freeze, knocking the particles out of suspension and turning it clear. We also use insulated boxes when there’s cold weather, to help ensure it gets to you just right.

It also means that sometimes, we might delay shipping an order containing colloids. We’re shipping out of Denver, and usually once or twice a year flights will be cancelled due to snow. To avoid boxes sitting in a cold metal airplane/truck/container, we’ll keep them back a day or two to make sure when they ship, they ship.

Any more FAQs I could answer?

Comments on this entry are closed.

Previous post:

Next post: